FAQ

Devane is a holistic hair wellness brand that blends Ayurvedic wisdom with modern science. Our haircare rituals combine time-tested botanicals, peptides, and bio-actives to help support scalp health, nourish hair, and enhance its overall appearance and vitality.

“Devane” means Divine—a reflection of our founder’s belief that this is her true calling. Inspired by her own journey, Devane was created to share time-honored rituals that promote self-care and well-being. Just as the divine offers guidance and balance, Devane’s formulations are rooted in 5,000 years of nature-based wisdom to support confidence and holistic hair care.

Devane was born from our founder’s personal journey. In her 40s, she began exploring Ayurvedic rituals to support her scalp and hair vitality. Motivated by her experience, she became a certified Ayurvedic beauty practitioner and collaborated with experts to create Devane—a brand where ancient tradition meets modern wellness.

Unlike conventional haircare, Devane is rooted in ritual, not routine. Our formulas are carefully crafted with Ayurvedic herbs, cold-pressed oils, and science-backed actives like peptides and biotin—free from harsh chemicals, and rich in nourishment from root to tip.

Our products are made with naturally derived, Ayurvedic, and plant-based ingredients wherever possible, combined with clean, scientifically supported actives. Each formula is crafted with transparency and integrity.

Yes, all Devane products are cruelty-free. Most of our formulas are also vegan-friendly, with the exception of our Scalp & Hair Oil, which may contain traditional Ayurvedic ingredients such as milk-derived lactin. We encourage customers to review the full ingredient list on each product label for complete transparency.

Yes. Our gentle, sulfate-free formulas are safe to use on color-treated and chemically processed hair. They are designed to help maintain hydration and hair softness without stripping color or moisture.

Our products are formulated with natural, naturally derived, and non-toxic ingredients. However, we recommend consulting your healthcare provider before using any new cosmetic products during pregnancy or breastfeeding.

Our shampoo, conditioner, and scalp serum are made in the USA using advanced, science-backed ingredients under strict quality standards.Our Scalp & Hair Pre-Wash Oil is crafted in India, following the traditional Ayurvedic Kshir Pak Vidhi process using time-honored herbs and cold-pressed oils to preserve their purity and potency.

You can shop Devane exclusively through our official website. Stay tuned for announcements as we expand to select wellness retailers and salons.

Absolutely! Devane’s primary focus is to promote overall scalp health, making our Scalp Serum suitable for all hair types and textures. Whether your hair is straight, curly, wavy, or coiled, our formulations support a healthy scalp to encourage stronger, more vibrant hair.

Absolutely. Our formulas are gender-neutral and designed for anyone seeking healthy, nourished hair and a balanced scalp.

Because our oil is made using a traditional Ayurvedic process with fresh, natural extracts and no synthetic colors or artificial ingredients, slight variations in color are completely normal. These differences reflect the seasonal nature of the herbs and oils used, and are a sign of purity—not inconsistency.

You may notice some natural sedimentation at the bottom of the bottle—this is completely normal. It’s a result of the residual herbal extracts used in our formula. We recommend giving the bottle a gentle shake before each use to evenly distribute the ingredients.

Yes. At Devane, we are committed to sustainable practices across our process. This includes using PCR (post-consumer recycled) and recyclable packaging, clean ingredient sourcing, and mindful, low-impact manufacturing that aligns with our values of wellness and environmental responsibility.

You can view the complete ingredient list on the individual product page on our website. Additionally, all ingredients are clearly printed on the product packaging for your convenience and safety.

Scalp health is for everyone! Regardless of your gender, age, or hair type, Devane’s products are thoughtfully formulated to help you achieve the foundation of happy, healthy hair. 

Please consult your healthcare provider before using any new products if you are pregnant or breastfeeding. For children, please seek advice from their primary care doctor before introducing Devane products. 

We accept all major credit cards as well as Apple Pay, Shop Pay, Shop Pay Installments, PayPal, Amazon Pay, Visa, Mastercard, American Express, Diners Club, and Discover. 

Can I change or cancel my order? 

You can view our cancellation policy here. 

Please allow 3-7 business days for standard shipping times. Please refer to your chosen shipping method for approximate shipping rates. Additionally, once orders leave our facility, they become the property of the shipper. If your package says “delivered” and you are unable to locate it, please contact your shipping provider. If they are unable to recover your package, please reach out to  wecare@devanebeauty.com  for a replacement.

Orders are fulfilled in our warehouse within 1-3 business days on average. Orders placed on the weekend or on holidays will be processed on the next business day and fulfilled 1-2 business days later and sent out for shipping.

Most likely, your order is actually already fulfilled and, on its way, so unfortunately, we are unable to make any changes to it at this time. Once you have received a product you can return based on our return policy.

Yes, we offer a 15% discount off your first purchase. Sign up for our emails and/or SMS updates (the sign-up box is in the footer of our website!) to get your first-time customer 15% off code. Your code will be displayed for you immediately and emailed to you.

We'd be happy to help! Email us at wecare@devanebeauty.com

At this time, Devane ships exclusively within the United States. We’re working on expanding our reach, so please stay tuned for updates on international shipping options.

You can view our shipping policies here.

We understand how disappointing this can be. However, per our shipping policy, once the package leaves our facility, it is under the responsibility of the carrier. Unfortunately, we cannot be held responsible for damages caused during shipping or handling. We recommend contacting the carrier directly to report the issue. If you need assistance, please reach out to our customer support, and we’ll do our best to guide you.

Devane offers a 30-day return policy starting from the date your package arrives. Your satisfaction is our top priority — we stand behind our products with a 100% satisfaction guarantee and will do everything we can to ensure you are happy within our guidelines. 

If within 30 days you find that your scalp or hair does not respond well to the products, or if you wish to try a different product, please contact our customer service team at wecare@devanebeauty.com. We’re here to support you.

Refunds: 

• Refunds are subject to approval by our team. 
• Return shipping costs will be deducted from your refund unless the return is due to an error on our part (incorrect shipment or defective merchandise). 
• Please ensure all returned products are packaged securely. Returns damaged during shipping cannot be reimbursed. 

Thank you for trusting Devane as part of your hair wellness journey. 

Because everyone’s hair and scalp are unique and hair thinning can have many causes, we do not offer a traditional money-back guarantee. However, if you experience any adverse reactions or simply change your mind, you may return your products within 30 days for a refund, subject to our return policy.

We understand that Devane products may not be the perfect fit for everyone. Our return window is open for 30 days from the date your package arrives. Returns or refunds requested after 30 days will unfortunately not be eligible. For full details, please refer to our return policy.

Refunds typically take up to two weeks to be credited to your original form of payment after approval. If more than two weeks have passed and you still have not received your refund, please contact our team at wecare@devanebeauty.com with your order number for assistance. Kindly note that original shipping charges are non-refundable.

In order to start a Devane subscription, simply choose "Subscribe" and select your delivery frequency on the product checkout page. This will automatically apply a discount to this first order, as well as every subsequent subscription order of this product.

Yes! You can activate and deactivate your subscription in your customer portal any time after your original subscription order has been placed!